zutosushi.com

Order NOW

Term's and conditions

Welcome to Zuto Sushi

These Terms & Conditions (“Terms”) govern your access to and use of our website zutosushi.com (“Website”) and our online ordering platform order.zutosushi.com (“Ordering Platform”).
By accessing or using our Website or placing an order, you agree to these Terms. If you do not agree, please stop using our services.

1. About Us

Zuto Sushi provides information about our restaurant, menu, promotions, and services through our Website.
Customers may place orders for pickup or delivery through our Ordering Platform at order.zutosushi.com.

2. Use of Our Website

You may use our Website for lawful purposes only. You agree not to:

  • Use the Website for fraudulent or harmful activity
  • Attempt to disrupt or interfere with the Website’s functionality
  • Copy or misuse content, images, or trademarks without permission
  • Access our systems in unauthorized ways

We may suspend or terminate access if misuse is detected.

3. Online Ordering

All food orders placed through order.zutosushi.com are subject to:

  • Menu availability
  • Store operational hours
  • Delivery area limitations
  • Order confirmation and payment approval

We reserve the right to refuse or cancel any order, including due to:

  • Payment issues
  • Unavailability of items
  • Incorrect pricing or system errors
  • Suspicious or fraudulent activity

If an order is cancelled after payment, eligible refunds will be processed according to our Refund Policy (see below).

4. Pricing & Payment

Prices displayed on our Website or Ordering Platform:

  • Are listed in the local operating currency
  • May change without notice
  • May differ from in-store prices

We accept various payment methods shown on the Ordering Platform.
By submitting payment information, you confirm that you are authorized to use the selected payment method.

5. Delivery & Pickup

Delivery

If delivery is offered through our Ordering Platform:

  • Delivery times are estimates and not guaranteed
  • Weather, traffic, and order volume may affect timing
  • The delivery address must be accurate and accessible

Pickup

For pickup orders, please arrive at the selected time to ensure freshness and quality.

We are not responsible for issues caused by incorrect information provided by the customer.

6. Food Allergies & Dietary Information

We take care to prepare your food safely; however:

  • Our kitchen handles common allergens (such as soy, fish, shellfish, sesame, gluten, nuts, etc.)
  • Cross-contamination may occur

Customers are responsible for informing us of allergies before placing an order.

By ordering through our platform, you acknowledge the risk of allergen exposure.

7. Cancellations & Refund Policy

Cancellations

Orders may be cancelled depending on the order status. Once food preparation begins, cancellations may no longer be possible.

Refunds

Refunds may be issued when:

  • An order is cancelled by us
  • Incorrect or missing items are confirmed
  • Significant service issues occur

Refund decisions are at our discretion. Refunds may take several business days to appear in your account depending on your bank.

8. Accuracy of Information

We strive to ensure all information on our Website is accurate, including menu items, prices, and photos.
However, content may occasionally contain errors.
We reserve the right to update or correct information without prior notice.

9. Intellectual Property

All content on our Website—including logos, images, text, and graphics—is the property of Zuto Sushi or used with permission.

You may not:

  • Copy, modify, or reproduce any content
  • Use our trademarks without written permission

10. Third-Party Links

Our Website may include links to third-party websites (e.g., payment processors, delivery partners).
We are not responsible for:

  • Their content
  • Their privacy practices
  • Any damages resulting from their use

You use third-party websites at your own risk.

11. Privacy Policy

Your use of our Website and Ordering Platform is also governed by our Privacy Policy, which explains:

  • What information we collect
  • How we use it
  • How we protect it

Please review the Privacy Policy for more details.

12. Limitation of Liability

To the maximum extent permitted by law, Zuto Sushi is not liable for:

  • Losses caused by delays, technical issues, or service interruptions
  • Damages arising from misuse of our Website or Ordering Platform
  • Allergic reactions or food sensitivities
  • Third-party actions (delivery partners, payment providers, etc.)

Your use of our services is at your own risk.

13. Indemnification

You agree to indemnify and hold Zuto Sushi harmless from any claims, damages, or liabilities arising from:

  • Your misuse of our Website or Ordering Platform
  • Violation of these Terms
  • Inaccurate information provided during ordering

14. Changes to Terms

We may update these Terms occasionally.
Continued use of the Website or Ordering Platform indicates acceptance of the revised Terms.

15. Governing Law

These Terms shall be governed by and interpreted according to the laws of the region in which Zuto Sushi operates.

16. Contact Information

If you have questions about these Terms, please contact us:

Zuto Sushi:

  • Website: https://order.zutosushi.com/
  • Address: Jumeirah Village Circle (JVC), Dubai